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Firefighter Recruitment and Retention Workshops, Seminars & Courses

RRO Workshops, Seminars & Courses

Recruitment and retention are two of the most important challenges facing fire departments today. As the population ages and fewer people are interested in becoming firefighters, departments are struggling to maintain adequate staffing levels. An updated and customized firefighter recruitment and retention program can help EMS and Fire Departments address these challenges by providing them with the tools and resources they need to attract and retain quality firefighters.

If you are looking for the 2-Day Firefighter Recruitment & Retention Workshop, you’ve come to the right place –  learn more about MissionCIT’s next-generation offerings for the RRO!

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Tiger Schmittendorf Firefighter Recruitment and Retention Expert
Spencer Cheatham-Firefighter Recruitment and Retention Expert
Karen McQuaid- Firefighter Recruitment and Retention Expert
Walter Campbell- Firefighter Recruitment and Retention Expert
Matt Aalto- Firefighter Recruitment and Retention Expert
Jason Decremer- Firefighter Recruitment and Retention Expert

Nationally Recognized Expertise

Our Recruitment and Retention Programs

The Retention Officer’s (RRO) Role in Organizational Success

Standalone 1-Day | Class Objectives
  • Understanding Change Dynamics:

    Participants will collaborate to outline the reasons people join, don’t join, stay, and don’t stay in their Fire/EMS organizations.
  • Collaborative Environment:

    Participants will collaborate to outline the reasons people join, don’t join, stay, and don’t stay in their Fire/EMS organizations.
  • Effecting Change:

    Students will learn and exercise proven processes for conducting needs assessments, environmental evaluations, stakeholder meetings, and action plans for effecting change in their organizations.
  • Strategies and Tactics:

    Students will learn validated and emerging strategies and tactics for identifying target audiences and attracting prospective members through in-person recruitment interactions and relevant marketing channels.
  • Develop Cohesive Plans:

    Participants will develop a cohesive recruitment and retention action plan customized for implementation in their home agency.
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The Retention and Recruitment Officer’s (RRO) Role in Organizational Success​

Two-Day Workshop
  • Collaborative Analysis:

    Discover the psychology behind membership decisions in your department through collaborative analysis
  • Proven Processes for Effecting Change

    Learn effective techniques for conducting needs assessments, stakeholder meetings, and action planning to enact change in your organization
  • Strategies for Attracting Prospective Members

    Explore validated strategies for identifying target audiences and attracting new members through recruitment interactions and relevant marketing channels
  • Creating a collaborative environment

    Cultivate a positive and collaborative atmosphere within and outside the firehouse for better team dynamics
  • Developing a Customized Action Plan

    Develop a tailored recruitment and retention action plan for your agency's unique needs
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The Recruitment Officer’s (RRO) Role in Organizational Success

Standalone 1-Day | Class Objectives
  • Why Folks Join or Don't:

    Participants will collaborate to outline and prioritize the reasons people join and don’t join their Fire/EMS organizations.
  • Recruitment Marketing Plan:

    Participants will gain an understanding of the need for, and opportunities to create a cohesive and comprehensive recruitment marketing plan.
  • Effecting Change:

    Students will learn and exercise proven processes for conducting needs assessments, environmental evaluations, stakeholder meetings, and action plans for effecting change in their organizations.
  • Recruitment Action Plans:

    Participants will create a recruitment action plan they can execute in their home organization.
  • Best Practices:

    This full-day class offers processes and best practices that can increase your success at generating prospective volunteer interest, identifying and screening quality candidates; and closing the deal on your next recruit committing themselves to serving in your Fire/EMS organization.
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Recruitment & Retention

Why Choose MissionCIT

Pre-Course Live Webinar

This impactful learning experience will be accomplished through participation in a two-hour pre-course live webinar conducted with our subject matter experts, followed by this intensified exercise based instructor-facilitated in-person training.

The Recruitment Officer’s Role in Organizational Success

Each class offers processes and best practices that can increase your success at generating prospective volunteer interest, identifying and screening quality candidates; and closing the deal on your next recruit committing themselves to serving in your Fire/EMS organization. It will help identify and address barriers to volunteering in their agency.

Relevant Skill Building | Custom Action Plans

Actively step into the role of the RRO through immersive exercises and participant interactions. You will tailor a retention and recruitment action plan to implement for long-term success in your home agency

Retention First Approach | Expert Trainers

Join our workshop led by experienced recruiters and trainers to learn a retention-first approach to attract and retain quality members.  Gain insights, knowledge and experience from subject matter experts in member management and leadership

Contact MissionCIT

Email us at [email protected]

Or call us at 

+1 203-649-5090

Read our blog,
“Spark and Sustain: Strategies for Firefighter Recruitment and Retention”
for practical tips on designing and implementing recruitment and retention strategies 

Contact MissionCIT

15 North Main Street
Suite 100
West Hartford, CT 06107
[email protected]
+1 203-649-5090

About Us

MissionCIT provides EMS education, Fire Service Training, Entry & Promotional Testing, and Professional Services for public safety, focusing on the Fire Service.

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