EMS Care EMT Chapter 24-MCIT-F3-2104 | Communication and Documentation
EMS Care EMT Chapter 24-MCIT-F3-2104 | Communication and Documentation  for the EMT starts with an introduction to the topics. This chapter discusses how effective communication is the key to not only assuaging the patient but to also gather important information on their current health condition and medical history. This is key factor is providing the appropriate patient care. Besides communicating, documenting findings in a standard format will help other health care providers better understand the patients condition, leading better outcomes.
The lessons covered are
- Lesson 1: Basics of Communication
- Lesson 2: Communicating with Specific Groups
- Lesson 3: The Art of Interviewing
- Lesson 4: Written Communication and Documentation
- Lesson 5: Using Communication Devices
- Lesson 6: Key Communication and Reporting Concepts and Strategies
An excerpt from the course EMS Care EMT Chapter 24-MCIT-F3-2104 | Communication and Documentation
Elderly patients come with their share of problems. Some unique aspects of patient care for this group are:
- They tend to have a high threshold for pain, so you must watch out for signs such as inappropriate movements, difficulty moving their body parts, etc.
- They may feel confused or even irritated because of their ailments
- Hearing could be a challenge
- These seniors tend to be worried about their personal belongings, home, and pets, so be sensitive to their emotions
Here are some tips to keep in mind while communicating with Elderly patients:
- Identify yourself and establish yourself as a confident and competent person who is good at providing prehospital care
- Never assume that Elderly patients are always senile or confused. Make a judgment depending on the merits of the case
- Approach a senior calmly and slowly, and remember, they can take some time to warm up to you
- Give enough time for the patient to respond to your questions
- Be patient and repeat your question if you have to
- If transporting a senior, give some time to pack a few extra things, including their belongings
- Make sure you identify their medicines, glasses, dentures, etc., and help pack them before transportation
- Overall, these people have gone through a lot in life, so be considerate of their medical and emotional needs.
Core Concepts & Takeaways
- Demonstrate effective verbal and non-verbal communication techniques when interacting with patients, family members, and other healthcare providers.
- Perform a systematic patient interview using SAMPLE and O-P-Q-R-S-T history-taking techniques.
- Complete accurate, objective, and timely patient care reports (PCRs) that meet legal documentation requirements.
- Utilize appropriate radio communication protocols to provide patient reports to receiving facilities and communicate with medical control.
- Apply modified communication techniques when interacting with patients who have special needs, language barriers, or are in emotional distress.
Important Notes:
To get credit for this course, you must watch all the lessons in their entirety, the course review, and pass the quiz at the end with a score of 75% or better.
This Chapter falls under the Operations section of the NREMT Test
Course Curriculum
EMS Care EMT Chapter 24-MCIT-F3-2104 | Communication and Documentation
-
Lesson 0 – Chapter Introduction
02:30 -
Lesson 1 – Basics of Communication
05:45 -
Lesson 2 – Communicating With Specific Groups
10:16 -
Lesson 3 – The Art of Interviewing
05:46 -
Lesson 4 – Written Communication and Documentation
05:08 -
Lesson 5 – Using Communication Devices
08:01 -
Lesson 6 – Key Communication and Reporting Concepts and Strategies
06:37 -
 Lesson 7 – Chapter Review
06:45 -
EMS Care EMT Chapter 24-MCIT-F3-2104 | Communication and Documentation | QUIZ
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